Day in Life of….

A day in the life of a support worker (9-5pm)…

After a rigorous induction you soon find your feet and feel very much part of our team. Our support staff work closely alongside service managers, case workers and other support staff to maximise our client’s stay with us.


As a support worker you can expect to play a key role supporting clients to access specific services according to their needs; this may include solicitors, Home Office, counselling, law enforcement agencies, medical appointments and employment and training opportunities. Support workers are required to complete paperwork to given timeframes and to use The Salvation Army’s database to log clients’ support hours. Support work also involves organising and participating in appropriate social and recreational activities for clients.


A typical day…


‘Isabelle’, a support worker from Northern Services.

“I’m working four shifts this week – Wednesday through to Saturday; 8-4, 9-5 and two 12-8’s. I love being a support worker because it gives me the flexibility to work hours whilst also taking care of my family’s needs.

I arrive around 8.50am and sign in; the first thing I do is look in diary and check my emails as this is the best way to get updated regarding our clients, any incidents or quite often, I’ll find I have been delegated a task by one of our caseworkers or the Service Manager.

Today one of the clients has an appointment with the Home Office for his screening interview whereby the UK Border Agency takes the personal details of the applicant, their journey to the UK, any other previous asylum claims in the UK or Europe; they take their biometrics (fingerprints and facial imaging) and give them a reference number for their application. I will be supporting him; the day will be a long one as there is around 2 and a half hours of travelling involved and I’ve chosen to go by car as it’s quicker and easier and I have business insurance.

We arrive in good time for his appointment at 11.30 and decide to have a coffee while we wait. Our client is Vietnamese and the Home Office have arranged an interpreter for him. I wait for the client while he has the interview and his biometrics taken. We wait for his paperwork then head back to the safe house and arrive around 4pm.  

Once I’m back at the house I verbally feedback to staff, email client’s Case Worker and Service Manager and then put my entry on the The Salvation Army database, fill in my expenses, sign out and go home. I love my job; you never know what you’re going to be doing from one day to the next – boredom is not an option!!

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